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St. Tropez Carrier

Puppy Love Couture

 

Returns

              

At Puppy Love Couture we want you to be HAPPY with your purchase If you receive your order and are dissatisfied, please email us within 3 days from delivery and we will be happy to assist you. 

Any item returned to us must be in its original, unused condition.  It must have tags attached. Item(s) must be clean and contain NO pet hair. (None. Zip. Nada.)  Puppy Love Couture will accept returns for exchange or merchandise credit.

IMPORTANT: Please note that due to strict health regulations, pet steps, pet beds, carriers, car seats, blankets, toys, feeders/bowls, treats/bakery, shoes and carriers cannot be exchanged or returned. 

Please Note: There is a 15% re-stocking fee on Beds and Carriers



We encourage you to take the time to measure your crate. Crate covers and mats cannot be exchanged or returned.
For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.




Send us an email within 3 days of receipt of your item and date of purchase. Also, note if you wish to exchange for another item or if you would like a store credit. 


-  Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit.  An email will be sent to you upon receipt for your records

 

If you receive an item that is damaged, please contact us within 48 hours.  Include order number, date, item number and describe the defective merchandise.    

 

No returns or exchanges on Sale, Clearance, Personalized, Discontinued or “sale” items.

Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase.

As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.

 

Thanks for your business and for understanding our return policy as we strive to be your choice for the best stuff for your best friend.

 
If you have any questions, please contact us at

sales@puppylovecouture.com